Refund Policy
This policy explains how refund requests for paid PhoenusHub subscriptions are handled.
1. Start with the no-card trial
PhoenusHub offers a 14-day full-access trial without requiring a payment card. We encourage customers to use the trial to evaluate whether the service meets their needs before purchasing a subscription.
2. Cancellation
You may cancel a monthly or annual subscription at any time. Unless checkout or the billing interface states otherwise, cancellation takes effect at the end of the current paid billing period. Access continues until that date and no further renewal charge is made.
3. General refund position
PhoenusHub does not provide a general money-back guarantee or prorated refunds for unused time within a paid billing period. The 14-day no-card trial is provided so that customers can evaluate the service before subscribing.
4. Eligible refund requests
Contact us promptly if a charge was duplicated, processed incorrectly or without authorization, or if a major service failure materially prevented use of the paid service. We also issue refunds whenever required by applicable law. Include the workspace name, account email, transaction reference, date and reason so the request can be assessed.
5. Paddle processing
Paddle processes subscription payments, receipts and eligible refunds as merchant of record. Refunds are returned to the original payment method and remain subject to Paddle’s transaction process. Bank and card-network processing times are outside Phoenus S.L.’s direct control.
6. Mandatory rights
This policy does not limit cancellation, withdrawal, refund, chargeback, or other rights that cannot be excluded under applicable law.
7. Contact
Send refund questions to yahala@phoenus.com.
Phoenus S.L.St. Theodorus Street, Rihaneh, Jbeil, Lebanon
Tax number: 1824345-601
Contact: Alphonse Abou Chaar
yahala@phoenus.com