Terms of Service

1. Provider

PhoenusHub is provided by:

2. The service

PhoenusHub is a subscription software suite intended for professional and business use. Included tools, limits, and functionality may vary by plan and may evolve over time. We may improve, replace, or discontinue features while taking reasonable steps to avoid unnecessary disruption to active customers.

3. Accounts and workspaces

Your personal account is free. To use company apps, create a company or accept an invitation to one. Each new company has its own workspace, team and subscription. Owners and administrators are responsible for membership, roles, lawful use and invited users. You must provide accurate information, protect your account and promptly report suspected unauthorized access. Existing workspace records and access arrangements are not moved automatically.

4. Access and trial

Each new company receives a 14-day trial when usable company access is created. No payment card is required. The company may invite its team during the trial without purchasing seats. A personal sign-in or invitation acceptance does not start another company trial or authorize payment. Existing saved trial dates and agreed access arrangements are preserved.

5. Subscriptions and billing

Company subscriptions are available monthly or annually. The company owner or explicitly authorized billing administrator reviews the selected team, included service, full total, applicable tax and renewal terms before authorizing payment. Each company is billed separately; invited members do not buy personal subscriptions. Trial expiry, invitations and feature usage do not automatically create charges or change the price. Existing subscriptions retain their agreed prices, billing intervals and entitlements. Paddle processes direct subscription payments and receipts as merchant of record. Cancelling renewal keeps access until the end of the paid term, unless a refund or another stated termination condition applies. The Refund Policy describes the separate 30-day full-refund period after an annual payment.

Returning companies review their subscription arrangements before reactivating paid access; previously agreed price protection remains intact. Cancellation, refund and deletion of business records are separate actions. Existing records are not automatically deleted when a subscription or trial ends.

6. Acceptable use

You must not use PhoenusHub unlawfully; attempt to access another workspace; interfere with security or availability; upload malicious code; probe the service without permission; infringe third-party rights; or use the service to create, distribute, or facilitate unlawful content.

7. Customer content

You retain rights in content you submit. You grant Phoenus S.L. the limited rights needed to host, process, transmit, back up, and display that content to provide and secure the service. You are responsible for the legality, accuracy, and necessary permissions for customer content.

8. Our materials

PhoenusHub, its software, design, branding, and documentation are owned by Phoenus S.L. or its licensors. Except for the limited right to use the service under these terms, no ownership rights are transferred.

9. Availability and changes

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Maintenance, provider outages, security events, or circumstances outside our reasonable control may affect availability. Beta or experimental features may change or be withdrawn.

10. Suspension and termination

We may restrict or suspend access where reasonably necessary for security, legal compliance, non-payment, material breach, or protection of other users. You may stop using the service or cancel a subscription through the available billing process. Provisions that by their nature should survive termination remain effective.

11. Disclaimers and liability

PhoenusHub supports business operations but is not a substitute for professional accounting, tax, legal, financial, engineering, or compliance advice. To the maximum extent permitted by applicable law, the service is provided without implied warranties and Phoenus S.L. is not liable for indirect, incidental, special, punitive, or consequential loss. Nothing in these terms excludes liability that cannot legally be excluded.

12. Governing terms and contact

Applicable mandatory law remains unaffected. Questions, complaints, or legal notices may be sent to support@phoenushub.com. If a dispute arises, the parties should first try to resolve it in good faith.

13. Changes

We may update these terms as PhoenusHub evolves. We will provide notice of material changes where required. Continued use after an effective update constitutes acceptance to the extent permitted by law.